Refund policy
We want you to love your purchase! If there’s a problem with your order, we’re here to help.
Eligibility for Returns
You may request a return within 3 days of receiving your order if:
The item is damaged, defective, or incorrect
You can provide proof (photos or video) of the issue
Items Not Eligible for Return
We do not accept returns for:
Change of mind
Items that have been used or damaged after delivery
Digital products or gift cards
Items returned without original packaging
Return Conditions
Items must be unused, in original packaging, and in resalable condition
Returns must be requested within 7 days of delivery
Buyer is responsible for return shipping unless the item was incorrect or damaged
Refunds
Once we receive and inspect the returned item:
We will notify you of the refund approval or rejection
If approved, your refund will be processed within 5 business days
Refunds will be issued to your original payment method (PayPal, credit/debit card, etc.)
Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days. For extended warranties of up to 30 days, do sign up for Queen's Registry here
Contact for Returns
To start a return, please contact our support team with your order number and issue details:
Email: bernt@falalasg.com
Phone/WhatsApp: +1 (234) 567-8901
