Terms of service
Welcome to Falala! These Terms of Service govern your use of our website and your purchases from us. By accessing or using the site, you agree to be bound by these terms.
1. General Information
This website is operated by Falala. The terms “we”, “us”, and “our” refer to the store. By visiting or shopping with us, you agree to these Terms of Service.
2. Products & Pricing
All prices are listed in Singapore Dollars (SGD)
Prices and product availability may change at any time without notice
We reserve the right to discontinue any product at any time
3. Orders & Payment
You agree to provide accurate and complete information when placing an order
We accept payments via credit/debit cards, PayPal, and other secure online methods
We may cancel or limit quantities on any order at our discretion
4. Shipping & Delivery
Shipping rates and delivery times vary by country and are calculated at checkout
Estimated delivery:
USA: 5–7 business days
International: 7–14 business days
We are not responsible for delays caused by customs, carriers, or natural events
5. Returns & Refunds
We accept returns within 7 days of delivery for damaged, defective, or incorrect items
Items must be unused and in original packaging
Refunds will be issued to the original payment method within 5 business days after approval
Full policy available here
6. User Responsibilities
By using our site, you agree not to:
Violate any laws or third-party rights
Transmit harmful code or attempt to hack our systems
Use our content or trademarks without permission
7. Limitation of Liability
We are not liable for:
Any loss or damage from using our products or website
Delays or issues beyond our control (e.g., shipping delays, technical errors)
8. Changes to Terms
We may update these Terms of Service at any time. Changes will be posted on this page. It is your responsibility to review them periodically.
Contact Us
If you have any questions, feel free to reach out:
Email: enquiries@falalasg.com
